1. Customer Satisfaction
We want satisfied customers
each and every time. As such, the high quality of our production
and services is one of our most important company goals. |
2. Quality Criterion
The standards for producing
a quality product are set by our customers. Any criticism of our
production has been the key to our success. Continuous close
relations with our customers ensure any ideas and wishes are taken
into consideration in our production. |
3. Responsibility for Quality
Quality assurance and improvement is our businesses
responsibility. Everybody is
responsible for quality in their area of competence. Our
commitment to quality includes being responsible for the community
and the environment throughout the development, production,
distribution and sales of our products. |
4. Quality Objective
Our quality goal is „no
mistakes“ or „100% perfect“. In order to reach this
objective in its entirety, goals in the pertinent areas are
instituted. Measures to avoid mistakes are of significant meaning.
Not only mistakes themselves but also their consequences must be
eliminated. |
5. Consistent Quality
Products and services must
continue to be of consistent high quality satisfying customer
expectations. |
6. Quality Improvements
We continually strive to
improve the quality of our products, services, production methods
and the working environment. As a result, our employees are
included in the entire company development. Each employee has the
duty to solve any problems that could impair the quality of our
products and services. |
7. Internal Customer Relations
Every employee and superior
is pivotal to our suppliers and customers. The significance of the
relationship to our customers and our obligations as a supplier
are equally important externally as well as internally. That’s
why each and everybody must attempt to produce internally the
highest quality possible. |
8. Training and Continued
Education
Through regular and
continual training programs our employees posses the required
knowledge to ensure quality and the methods for quality assurance.
It remains an executive duty to attain employee awareness at all
levels regarding quality maintenance as well as increasing
awareness through appropriate guidance. |
9. Inclusion of Suppliers
We insist on high and
consistent quality from our suppliers. Consequently, we choose
only suitable suppliers whose inclination to producing the highest
quality can be regularly assessed. |
10. Quality Assurance in the
Organization
Carrying out our principles of quality serve
to assure quality in the organization. This principle remains the
direct task of the managing directors. |
|
OUR SERVICE IS
CUSTOMER ORIENTED
|
Customizing for the slaughter
industry:
The slaughter
industry needs a partner that processes, prepares and collects the
hide (a valuable by-product) as this is the only way to ensure
long-term, safe and successful utilization of this valuable raw
material. In addition to short term profit maximization, it is
important that quality improvements continually appear in the
forefront. This is only possible with a partner who provides
immediate records of relevant data and instant reports of quality
difficulties. Our computer supported recording and sorting process
has set the standard for years and is the requirement for a long
term and complete quality control. This allows for information
about the slaughter trade and it’s produced goods to be
consistently available. |
Customizing for the tanning
industry:
The delivery of
carefully weighed, sorted, trimmed and preserved raw merchandise
has been self evident for years. In order to achieve the best
results, we are committed to placing more specific demands on the
raw material. A tanner needs a partner who possesses necessary
resources enabling them to react quickly and competently towards
changing demands and raw material and logistic problems. Leather
production is developing further into a specialized technology
that requires specially prepared raw and half finished merchandise.
In the last few years, we have succeeded with specializing and are
ready to serve any customer with practically all known variations.
The leather industry can turn to us to satisfy all of their
individual needs as precise as possible. |
